You customer is your main priority

Bitesize Learning - Creating a Customer Service Strategy

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  • Author: JTS Training
  • Level: Beginner
  • Study time: 45 Minutes
  • Study Method: Online, self paced

Course Overview

Great customer service doesn’t happen by accident. Companies known for delighting customers have done the hard work of outlining their processes, identifying essential tools and resources, setting goals, hiring the right people, and more. In other words, they’ve created a strategy that underpins their customer service efforts.

In this lesson, you’ll learn how to develop a strategy for your customer service team. We’ll first cover what a customer service strategy is and what it includes. Then, we’ll walk through seven steps to help you develop a winning strategy.

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Why choose JTS Training?

24/7 Access to your course on any device
Downloadable Certificate on completion
Learn at your own pace

Invest in yourself
You deserve it

Continuing Professional Development (CPD) will help enhance your career and strengthen your CV to help you gain a future role. Improving and validating your skills adds value to the organisation you work for.

Whether you are starting out in your career, changing careers, or increasing your skills and knowledge in your current career, you are investing in yourself because you understand the importance of you!

Patrick Jones - Course author