Certificate in Communicating Change

  • Author: JTS Training
  • Level: Beginner
  • Study time: 2 hours
  • Study Method: Online, self paced
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Course Overview

Communicating change can be uncomfortable, and there is no perfect way to communicate the change. Think about the people you are presenting to try and adapt your style to meet the needs of your audience. Think about what is specifically changing. Ensure the message aligns with your organisation's strategy. Try not to have too much jargon, as this can cloud the message.


As you start developing the communication, think about the outcome you want to achieve. What are the changes? – what actions do you want your audience to take away with them? Be specific about timeframes and next steps.

Remember the WIIFM (what's in it for me?) – keep your communications targeted to the user reading them, focusing on what they need to know and how it impacts them.


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Invest in yourself
You deserve it

Continuing Professional Development (CPD) will help enhance your career and strengthen your CV to help you gain a future role. Improving and validating your skills adds value to the organisation you work for.

Whether you are starting out in your career, changing careers, or increasing your skills and knowledge in your current career, you are investing in yourself because you understand the importance of you!

Patrick Jones - Course author