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Bitesize Learning - How to have a Difficult Conversation

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  • Author: JTS Training
  • Level: Beginner
  • Study time:45 Minutes
  • Study Method: Online, self paced

Course Overview

No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential.

Whether you need to confront a co-worker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation.

You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace. 

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Why choose JTS Training?

24/7 Access to your course on any device
Downloadable Certificate on completion
Learn at your own pace

Invest in yourself
You deserve it

Continuing Professional Development (CPD) will help enhance your career and strengthen your CV to help you gain a future role. Improving and validating your skills adds value to the organisation you work for.

Whether you are starting out in your career, changing careers, or increasing your skills and knowledge in your current career, you are investing in yourself because you understand the importance of you!

Patrick Jones - Course author